Frequently Asked Questions - Grill / BBQ House

The first time you'll use your Grill the surfaces of the new product that are in direct contact with the flames may create a smoky smell when heating up. We advise to keep the door open during the first use and not to cook until the smell disappears. 

We suggest you use only firewood or briquettes. Larger burning objects can be added later when the fire is burning well. We advise using objects no larger than 300 mm. 

A sufficient flow of fresh air is the most essential aspect of smoke exhaustion. At least as much fresh air should come in as goes out with the smoke. If the Grill is generating a lot of smoke, open the door of the Grill Cabin and make sure that the wood is dry and without a bark. Put in additional dry wood if needed. 

Keep decorations away from your Grill. Hanging decorations look pretty, but provide fuel for a fire. Keep water nearby for flare-ups. Keep a fire extinguisher within a couple of steps of your Grill. 

Don't leave a grill unattended. Don't allow kids or pets to play near the Grill. Never try to move the hot Grill, and remember the Grill will stay hot for at least an hour after its use. 

Do not sleep in a Grill Cabin when the fire is on! Use protective gloves when handling hot cooking plates. Never move or service an operating Grill. 

Please note, that the metal Grill may have sharp edges and the steel parts of the grill heat up when the fire is burning, therefore there is a risk to harm or burn yourself. Remove ashes from the Grill after they have cooled down. 

Make sure you give yourself time to clean your grill after each use in order to ensure maximum hygiene and proper functioning. 

Wood is a natural material, it changes and moves depending on weather conditions. Large and small cracks, colour tone differences and other changes, as well as a changing structure of wood are not defects, but a result of wood growing and a feature of wood as a natural material. 

Natural wood (not impregnated) becomes greyish after being left untouched for a while and can turn blue and become mouldy. You should immediately process it with a wood preservative to protect the wooden parts of our manufactured products. 

We definitely recommend that you process the door and windows with a wood preservative, and do it on both sides (inside and outside), because the doors and windows can deform. Also, you should pre-treat the floor panels with a wood preservative, especially the bottom sides of the panels, to which you will no longer have access when the Cabin is assembled. Only this will prevent moisture penetration.  

In general, we recommend for the conclusive finishing a weather protection paint that will protect the wood from moisture and UV radiation after the Cabin is assembled. Consult a specialist regarding paints suitable for unprocessed softwood and follow the paint manufacturer's instructions. 

Your Grill Cabin service life will be much longer after it will be properly painted. We recommend that you inspect your Cabin thoroughly once every six months. 

The customer should make sure that air circulation is working in winter as well. It means that air pipes are open all year round and that moisture gets out from the product (through the chimney). 

The customer should also make sure that the product´s roof is not covered by snow. A layer of snow cannot be thicker than 20 cm on the roof and the flue should never be covered by snow or closed manually. 

Certain outbuildings in England are covered by ‘Permitted Development’ rights, this has been in place since October 2008. To be covered by this your house needs to come under the following criteria:  

• The cabin is not within 2m of a boundary i.e. garden fence, wall  

• Does not take up more than 50% of your garden space  

• Is not sited on land forward of ‘Principal Elevation’ (The front of your house)  

• There are also restrictions on the land - if you live in a ‘designated area’ such as an AONB (Area of Outstanding Natural Beauty), national parks, conservation areas or a world heritage site or if your house is ‘listed’ you will need to consult with your local planning authority.  

Put simply, your Cabin should be sited at least 2 metres from any boundary (e.g. your garden fence) and should not take up more than 50% of your garden space. It should not be sited on land forward of a wall forming the 'principal elevation' (that means not in front of the house). 

To explore whether you may need planning permission, please visit: 

https://www.planningportal.co.uk/permission/common-projects/outbuildings/miniguide 

Foundation options. 

The best foundation for your cabin, sauna or other building is a concrete base because it is the most stable and lasting, however it is the most expensive option as well. An alternative option are concrete/paving slabs or decking, if the ground to be built on is even. However, if it’s not, adjustable pedestals can be used. This is a cost effective option but is recommended only for smaller cabins of up to 16 square metres.

Foundation base measurements.

The recommended size of the base is the same size as the external dimensions of the floor bearers. Regarding the depth of the base (i.e. concrete one), it depends on the size of the log cabin or outbuilding but it should be at least between 100mm and 300mm. 

Install the building on a dry base. 

It is very important to construct the building on a properly dry base in order to avoid mould. However, if you have already done this, please keep your cabin, sauna or outbuilding  ventilated long enough for the base to become completely dry. Otherwise there is a great risk of mould.  It is also necessary to have a completely level base for your log cabin or wooden outbuilding because an uneven base will result in the deformation of the whole structure. If there is an uneven base, it becomes very complicated to install an interlocking (or any other) building properly, so we recommend that you do not economise in this area.

Our cabins are often purchased on a self-assembly basis, so this certainly can be achieved if you’re a competent DIY customer. 

All cabins come with detailed cabin plans and instructions.  Before taking on a cabin build project, we would recommend checking out all relevant instructions to understand what’s involved and if this is achievable in your circumstances.  

Self-installing a cabin isn’t for everyone and can sometimes be an overwhelming project, so it’s important to ensure you have checked all details before taking this on. We have excellent installation teams should you want us to take care of the build, you may also want to consider getting in touch with a local carpenter or handyman who could also confidently take on a cabin assembly.

We offer an assembly service should you want our professional team to take care of the build. Our cabin prices do not include installation and you will see prices listed on each product page as an optional extra.

Our teams are very experienced and building cabins day in day out so are the best people to ensure your cabin is put up to a high standard and fantastic finish.

The installation service applies to the assembly of the log cabin and roofing cover. The installation service does not include accessories such as painting, coating, bases, electrics, plumbing’s etc. 

We do not accept returns on cabins that have been treated with any type of chemical wood preservative or paint.

Returns can only be made if your cabin is in the same condition as when it was originally delivered.